Frequently Asked Questions

HOW LONG WILL MY ORDER TAKE?

Orders may take between 5-21 days to be dispatched. This is because most our products are custom made. Once dispatched you will receive confirmation and tracking details from our courier via email. We are not responsible for any delays, damage or inconvenience caused by the shipping courier. We are also not responsible for any unannounced fees, import duties or taxes that may occur upon International arrival.

HOW CAN I CHECK MY ORDER STATUS?

The quickest way to check your order status is through our Order Look Up page found on the footer menu.

CAN I CANCEL MY ORDER?

Unfortunately, we do not offer any cancellations, refunds or exchanges. 

WHAT MATERIALS DO YOU USE?

All our pieces are hypoallergenic and are covered in a protectant to increase longevity.

We use a range of metals for our jewellery pieces including: stainless steel, brass, gold, rhodium and titanium. All materials are detailed in each product description.

Stones we use include: cubic zirconia, moissanite and rhinestone.

Any other questions? Our team will reach out to you as soon as possible!